Thanks, Marcelo, but the approver is not 'self'.
On 10/31/2013 11:26 AM, Martinez, Marcelo A wrote:
Is the approver "self"? I've seen this but have not bothered to fix it. It
doesn't seem to stop anything.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kulkarni, Adhwari
Sent: Wednesday, October 30, 2013 10:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: 8.1 approval mappings for CHG...
Hi Rick,
Can you please send the approval server log which will give us the information
about why things are happening.
Please send the logs at adhwari_kulka...@bmc.com
Regards,
Adhwari
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips
Sent: 31 October 2013 04:29
To: arslist@ARSLIST.ORG
Subject: 8.1 approval mappings for CHG...
Hi,
ARS 8.1/Atrium 8.1/ITSM 8.1
When creating a CRQ, when I review the approvals that are generated (CRQ>Work
Detail tab>Approver table field), I find an approver present that shouldn't be.
That is, there are numerous approvers at specific phases that should be there
(and there are APR:Approver Lookup mappings to support them), but there is one
approver that shouldn't be there. I've searched the mappings for that
approver, but none support the change class or approval phase for this
particular CRQ.
Any ideas how to fix this?
Thanks,
Rick
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