I think your right. I'm just trying to keep the mods to a min, but it's goiing to either be workflow mod or view/form mod.... The latter is certainly the easiest to track!
On Fri, Nov 1, 2013 at 2:34 PM, Roger Justice <rjust2...@aol.com> wrote: > ** > The answer I just sent would be the best solution. > > To minimize the customization I would suggest that you create a new Table > field and a view button. This will allow the user to see the data on you > custom form and when an upgrade is done not cause issues since you did not > modify an existing capability. > -----Original Message----- > From: Warren R. Baltimore II <warrenbaltim...@gmail.com> > To: arslist <arslist@ARSLIST.ORG> > Sent: Fri, Nov 1, 2013 2:31 pm > Subject: Re: Relationship tab on the Incident form > > ** > I may have not been very clear. > > It has to do with Security Incidents (viruses etc.) When a ticket > affected by this integration is created, it spawns a child forrm with some > additional fields that require an answer. All of this information is then > pushed to another Remedy system so that it can be tracked by a second > organization. > > Each one of these entries is created whenever there is a create or > modification made. I want the technician to be able to see the past > entries for each incident (one to many) on the relationships tab. > > Make better sense? > > On Fri, Nov 1, 2013 at 2:20 PM, Mitcham, Ross <ross_mitc...@bmc.com>wrote: > >> ** >> What is this association? Does it NEED to be seen on the same table as >> associations? I only ask, as this would be a wide ranging customization >> that might be better served as a separate child form? **** >> There are many other areas in incident stored in their own form where >> there is no need for the one to many relationship type associations >> (assignment, impacted areas etc). Is it possible that this could be done >> in this manner?**** >> ** ** >> Apologies if I have not correctly understood your requirements,**** >> ** ** >> Regards,**** >> ** ** >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II >> *Sent:* Friday, November 01, 2013 2:07 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Relationship tab on the Incident form**** >> ** ** >> ** **** >> ARS / ITSM 7.6.04**** >> **** >> I'm still learning the ins and outs of the Incident form in 7.6.04. >> And I'm curious about something.**** >> **** >> I've created a secondary form that will track specific information >> related to a certain type of incident. The entry is created when the >> Incident ticket is submitted. It then pops up and get's some addl. >> information for the incident and then closes.**** >> **** >> So, on the HPD:Help Desk form, the Relationships tab has the z2TH >> Association Table that shows entries in the HPD:Associations field. It >> also has the "Show Related menu field" (z1D Request Type01). I am assuming >> that to have entries on the secondary form show up on this table, I will >> need to push the entry to the HPD:Association form. Do I need to make any >> new entries on any of the SYS:RTL:Request forms? If so, which ones? And >> is there a way to access them from the Administrative form?**** >> **** >> I hope I stated all of that clearly....**** >> **** >> Thanks in Advance! >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 **** >> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 > years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
