We are testing this scenario right now. As far as I can tell there are no issues, and it does improve performance. However, our plan is to upgrade to ITSM 8.1 soon after upgrading ARS, but we wanted to try breaking the upgrade up into chunks since this isn't a big project with contractors in our environment. The three of us on the Remedy team completed our testing of that scenario and found no issues, but our users are starting to test and may find things we don't see.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Monday, November 11, 2013 11:09 AM To: arslist@ARSLIST.ORG Subject: BMC ITSM 7.6.04 SP2 and Mid-Tier 8.1? ** Folks, My client is running BMC ITSM 7.6.04 SP2 for all components including the mid-tier. MS SQL 2008 ARS server groups. Mid-tier with load balancer. Tomcat 6 All server are well configured with memory and processers to hold the load of 250-400 concurrent users. All servers are virtual except for SQL. All servers are 64 bits - Tomcat is running 32 bits. The tomcat are the mid-tiers are playing up with memory issues and a few other bits. My initial advice is to upgrade the ARS 7.6.04 SP4 and upgrade tomcat. My question is: How successful have you folks been upgrading the mid-tier to 8.1 and keep ARS Server and ITSM Apps on the current release? In the past I have boosted performance and increased stability by only upgrading tomcat and the mid-tier to latest generation and patch. Is mid-tier 8.1 running will with ARS 7.6.04SP2 and ITSM 7.6.04 SP2? Thanks, Terje Moglestue _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
