Hello Sucharita, Seems you are able to setup the connection with SMTP host, now you need to check the value of SMTP timeout parameter set.
Check if connection time-outs after the mentioned time then that's fine. But you feel that the timeout value is low then you may want to increase it. What is your AR Email Engine version ? Is it on latest patch ?because there were some defects related to SMTP timeouts. Check the below URL https://communities.bmc.com/message/244679#244679 Hope this helps. Thanks. Regards Munesh On Thu, Nov 14, 2013 at 10:13 AM, Sucharita SINGHAL < sucharita.sing...@st.com> wrote: > ** > > Hello Munesh, > > > > > > My server gave the following result on doing telnet to smtp server. > > > > Could you please let me know how will I get to know if this is sustained > connection or not? > > > > pkgweb|pkgov >telnet 10.199.8.22 25 > > Trying... > > Connected to 10.199.8.22. > > Escape character is '^]'. > > 220 amgldap02.dlh.st.com STMicroelectronics > > HELO me > > 250 amgldap02 > > QUIT > > 221 2.0.0 Bye > > Connection closed by foreign host. > > > > > > I also did only telnet and let the server return back and received the > following result: > > > > pkgweb|pkgov >telnet 10.199.8.22 25 > > Trying... > > Connected to 10.199.8.22. > > Escape character is '^]'. > > 220 amgldap02.dlh.st.com STMicroelectronics > > 421 4.4.2 amgldap02 Error: timeout exceeded > > Connection closed by foreign host. > > > > Please help me with the understanding of the results. > > > > Thanks > > Regards > > Sucharita > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *munesh konda > > *Sent:* Wednesday, November 13, 2013 5:51 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Error in email logs...resulting in email loss > > > > ** > > Hello > > > > Try to check whether you are having sustained connection with SMTP Host. > > > > *How to verify SMTP connection using telnet* > > <-- Telnet <IP address the server> 25 > > --> 220 computername.domain.com SMTP Server ready > > <-- HELO me > > --> 250 OK > > <-- QUIT > > --> 221 Closing Port / Mail queued for delivery > > For SMTP authentication, please refer to: > http://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx > > > > Also check whether you are passing value more than 255 characters for " To > " field on STM:BlockedEmailMessages form. > > > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > > Thanks. > > > > Regards > > Munesh > > > > On Wed, Nov 13, 2013 at 2:58 PM, Rem_Developer < > dhananjay.deshpa...@in.fujitsu.com> wrote: > > ** > > Hi Sucharita, > > > > Check the emails (to field) for any invalid addresses, if selective emails > are not being delivered. > > Thank you, > > *Dhananjay * > > *From:* Sucharita SINGHAL [via ARS (Action Request System)] [mailto: > ml-node+[hidden email]<http://user/SendEmail.jtp?type=node&node=7593588&i=0>] > > *Sent:* 13 November 2013 12:23 > *To:* Dhananjay Deshpande > *Subject:* Error in email logs...resulting in email loss > > > > ** > > Hello Team, > > > > We are errors in email Logs. > > Selective mails are getting blocked and not being sent to smtp server. > > > > Please find the error snapshot as below: > > nested exception is: > > java.net.SocketException: Broken pipe (errno:32) > > at > com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) > > at > com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) > > at > com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918) > > at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643) > > at > com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322) > > at > com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) > > at > com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468) > > at > com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360) > > at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) > > at java.lang.Thread.run(Thread.java:595) > > Nov 13, 2013 11:00:51 AM com.sun.mail.smtp.SMTPTransport sendCommand > > SEVERE: Can't send command to SMTP host; > > nested exception is: > > java.net.SocketException: Broken pipe (errno:32) > > javax.mail.MessagingException: Can't send command to SMTP host; > > nested exception is: > > java.net.SocketException: Broken pipe (errno:32) > > at > com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) > > at > com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) > > at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:374) > > at > com.remedy.arsys.emaildaemon.SenderModule.closeTransport(SenderModule.java:129) > > at > com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:317) > > at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) > > at java.lang.Thread.run(Thread.java:595) > > Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:54 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:55 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:56 AM com.sun.mail.smtp.SMTPTransport rcptTo > > SEVERE: Invalid Addresses; > > nested exception is: > > class javax.mail.SendFailedException: 504 5.5.2 <REMSPI_ARS>: > Recipient address rejected: need fully-qualified address > > > > javax.mail.SendFailedException: Invalid Addresses; > > nested exception is: > > class javax.mail.SendFailedException: 504 5.5.2 <REMSPI_ARS>: > Recipient address rejected: need fully-qualified address > > > > at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848) > > at > com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:323) > > at > com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) > > at > com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468) > > at > com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360) > > at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) > > at java.lang.Thread.run(Thread.java:595) > > Nov 13, 2013 11:00:58 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:58 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:58 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:58 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:58 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:58 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:58 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:00:59 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:01:00 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:01:00 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:01:04 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:01:04 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:01:04 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:01:04 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:01:04 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:01:04 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:01:04 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:01:05 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > Nov 13, 2013 11:01:06 AM com.remedy.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Value does not fall within the limits specified for the field > (max length - 255) : STM:BlockedEmailMessages : To > > pkgweb|pkgov > > > > > Please let us know the reason and how to correct the situation > > > > Regards > > Sucharita > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ------------------------------ > > *If you reply to this email, your message will be added to the discussion > below:* > > > http://ars-action-request-system.1093659.n2.nabble.com/Error-in-email-logs-resulting-in-email-loss-tp7593586.html > > To start a new topic under ARS (Action Request System), email [hidden > email] <http://user/SendEmail.jtp?type=node&node=7593588&i=1> > To unsubscribe from ARS (Action Request System), click here. > NAML<http://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml> > > > ------------------------------ > > View this message in context: RE: Error in email logs...resulting in > email > loss<http://ars-action-request-system.1093659.n2.nabble.com/Error-in-email-logs-resulting-in-email-loss-tp7593586p7593588.html> > Sent from the ARS (Action Request System) mailing list > archive<http://ars-action-request-system.1093659.n2.nabble.com/>at Nabble.com. > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
