Our customer needs of a single email that contains the changes made on a ticket. in the previous example the user Demo makes two changes : Status and Priority in another case, the user could change the support group and Notes. The system will notify only an email contain
"The following Changes have been made on Ticket INC00000999999 : 11/20/2013 04:10:46 PM Demo Change Support Group from ''Group1'' to ''Group2'' 11/20/2013 04:10:46 PM Demo Change Note from ''Test'' to ''lucky test'' " you can see that the email contain just the last change and not the previous change (Status\Priority) I hope to be clear... Thanks Salvo. ----Messaggio originale---- Da: rjust2...@aol.com Data: 20-nov-2013 18.07 A: <arslist@ARSLIST.ORG> Ogg: Re: R: Re: EXTERNAL: Re: Problems with make <blank> Diary field Remedy 7.6 ** You need to provide better information. Now you want multiple entries from the diary field not all and not just the last. Please provide exactly what you want and we will be able to assist. -----Original Message----- From: team.rem...@libero.it <team.rem...@libero.it> To: arslist <arslist@ARSLIST.ORG> Sent: Wed, Nov 20, 2013 12:04 pm Subject: R: Re: EXTERNAL: Re: Problems with make <blank> Diary field Remedy 7.6 ** Thanks John\Roger, with your suggest the system would send an e-mail for each change you make! our customer asks us to send a single email with the list of changes made behind press button 'Save'. for example (in a single mail) : "The following Changes have been made on Ticket INC00000999999 : 11/20/2013 04:01:46 PM Demo Change Status from ''In Progress'' to ''Assigned'' 11/20/2013 04:01:46 PM Demo Change Priority from ''Low'' to ''Medium'' " Any idea ? Thanks in advance Salvo ----Messaggio originale---- Da: john.j.rei...@lmco.com Data: 20-nov-2013 17.18 A: <arslist@ARSLIST.ORG> Ogg: Re: EXTERNAL: Re: Problems with make <blank> Diary field Remedy 7.6 ** Or use a Display Only field populated with a SET fields from the Current screen on lose focus of the Diary Field. DO’s are available to the Notification system and don’t need to be cleared after the DB commit. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, November 20, 2013 11:15 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Problems with make <blank> Diary field Remedy 7.6 ** The Diary field is not the best object to use. You should create a character field that will hold the latest details and after you use a filter to send the notify email then have a filter that pushes the details to the diary field and delete them from the character field. -----Original Message----- From: team.rem...@libero.it <team.rem...@libero.it> To: arslist <arslist@ARSLIST.ORG> Sent: Wed, Nov 20, 2013 11:10 am Subject: Problems with make <blank> Diary field Remedy 7.6 Hi all, we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4. We have a Field of type Diary in a Form and we send a notify mail with the value of this Diary field, every time a change is made. Our problem is that in the diary field there are not only the last changes but all the previous. Is there a way to make <blank> the diary field so that it contains only the last changes? Thanks in advance. Salvo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
