What type of integration are you asking for? Examples When a call comes in and is answered by a rep are you looking to "pop" the screen of the rep with the caller's information? After the call is complete do you wish to add data to the ticket about call timing? Do you want the ability for a user in ITSM to have the IVR system make the call for them (ARS triggering the user's phone to dial the number)?
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Thursday, November 21, 2013 6:12 AM To: arslist@ARSLIST.ORG Subject: Need help about IVR integration ** Hello All, We are working on requirement about integrating IVR with ITSM . Does anybody has any document which could be helpfull for us during the implementation ? As per my understanding Avaya has it's own API which can push data into either staging form or Hpd:help Deks form ? Please correct me if i am wrong. Regards, Amit B. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
