Another weird thing is if you bring a new incident up within the User Tool the Incident ID field displays the Incident ID number.... Thought it might be a cache issue... have flushed both server and local caches and still via the Mid Tier it's displaying the phone Number..... our other environments which are identical are fine....
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Thursday, 21 November 2013 4:39 p.m. To: arslist@ARSLIST.ORG Subject: Re: Incident ID*+ field displaying phone number ** This is weird. Does it happen on all incidents? If so, I would resort to filter logs to find what happens when submitting a new incident - Karthik On Nov 21, 2013 7:49 AM, "Simon Ellis" <simon.el...@telecom.co.nz<mailto:simon.el...@telecom.co.nz>> wrote: Don't know what's happened here but on our DEV server, I go to create an Incident ticket with no issue except hwne all good and done the Incident ID field is showing the contacts phone number and not the Incident ID number.... It's 7.6.04 SP4, The toggle switch switches between the field names okay. Screen shot attached..... Any Ideas? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
