One by one our team (including our Director) has contacted the RoD contact and the Account Manager and no one has resolved the issue for weeks. Our team has been very patient and polite in dealing with this matter. This is impacting our business so we need to escalate.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, November 22, 2013 1:20 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Support ** Many consultants have recommended when this has been requested in the past working with your companies RoD contact and request getting BMC management involved. There are multiple BMC personnel in support you can contact however I have found that getting the Account Manager involved will provide you with getting Management involved faster than working through support contacts. -----Original Message----- From: Koyb P. Liabt <_Tekkytommy@AOL.COM_ (mailto:tekkyto...@aol.com) > To: arslist <_arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG) > Sent: Fri, Nov 22, 2013 1:13 pm Subject: BMC Support ** Hi, Who can we speak with at BMC on a Sr. Management Level about problems we are experiencing with Remedy On Demand Support? The support we are getting is horrific - a real nightmare. At this point, our company does not plan to renew with BMC - specifically because of Remedy On Demand support - NOT the product. There are a list of really serious issues - and a trail of documentation proving BMC has provided us with poor service. I am not going to get into the details on this list. . If you wish to send me any info to help offline, that's fine too. I am going to forward any helpful info to our Management since they are really angry about the poor service with Remedy OnDemand. It is really out of my hands at this point. All I am going to do is find another software - if this does not get resolved fast. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
