Koyb, I'm not a BMC employee and I can tell you Kapil is one of the best guys I've worked with at support. He's been at BMC for a while and is a good resource.
Sent from my iPhone > On Nov 22, 2013, at 6:09 PM, Kapil Banwari <kapil.banw...@gmail.com> wrote: > > ** > Hi Koyb, > > I am ‘Kapil Banwari’ one of the Support Managers in BMC. I will involve Sr. > management immediately to help you out and will get your issue expedited . I > would also ask one of the manager from OnDemand team to reach out to you. > > If you can share your contact number , that would help reaching out to you. > > Please let me know if you have any questions. > > Regards > Kapil Banwari > Manager, Technical Support > BMC Software. > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt > Sent: Saturday, November 23, 2013 12:28 AM > To: arslist@ARSLIST.ORG > Subject: FW: BMC Support > > ** > One by one our team (including our Director) has contacted the RoD contact > and the Account Manager and no one has resolved the issue for weeks. Our > team has been very patient and polite in dealing with this matter. This is > impacting our business so we need to escalate. > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice > Sent: Friday, November 22, 2013 1:20 PM > To: arslist@ARSLIST.ORG > Subject: Re: BMC Support > > ** > Many consultants have recommended when this has been requested in the past > working with your companies RoD contact and request getting BMC management > involved. There are multiple BMC personnel in support you can contact however > I have found that getting the Account Manager involved will provide you with > getting Management involved faster than working through support contacts. > -----Original Message----- > From: Koyb P. Liabt <tekkyto...@aol.com> > To: arslist <arslist@ARSLIST.ORG> > Sent: Fri, Nov 22, 2013 1:13 pm > Subject: BMC Support > > ** > Hi, > > Who can we speak with at BMC on a Sr. Management Level about problems we are > experiencing with Remedy On Demand Support? The support we are getting is > horrific - a real nightmare. At this point, our company does not plan to > renew with BMC - specifically because of Remedy On Demand support - NOT the > product. There are a list of really serious issues - and a trail of > documentation proving BMC has provided us with poor service. I am not going > to get into the details on this list. . > > If you wish to send me any info to help offline, that's fine too. I am going > to forward any helpful info to our Management since they are really angry > about the poor service with Remedy OnDemand. It is really out of my hands at > this point. All I am going to do is find another software - if this does not > get resolved fast. > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
