Warren: We assign general Support Group users as follows:
* Incident User * Asset Viewer * Task User * Knowledge User Help Desk users * Support Group User (as above) * Broadcast Submitter for Service Desk group (Functional role) * Some, though not all, are Incident Masters because we have multiple service desks Help Desk Supervisor * Help Desk User (as above) * Incident Master * Support Group Lead (Functional role) We aren't doing asset management yet except in a sandbox-type environment, so I can't help you there. Note also that we have some concerns about letting user have the functional role of Support Group Admin, so we don't currently use that role, though we are presently evaluating it. Note, too, that there is some kind of person template you can use to help speed this process up. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Tuesday, November 26, 2013 11:03 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] I've got the permission assigning blues.... ** I was wondering is someone out there might have a document that I could use. We are standing up an ITSM 7.6.04 system right now. I'm trying to figure out what to assign each individual....I am looking for waht "best practices" might be for: Helpdesk user Helpdesk - level 2 (supv. mgr) Support Group members Asset Mgt. Manager Asset Mgt. Users etc.... I'm not looking for the definitive guide (although if it exists, I can't seem to find it on the wonderful BMC support pages)....But anything that you could share would be most helpful! Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
