Natalie! Thank you, this is exactly what I was looking for!
On Tue, Nov 26, 2013 at 2:01 PM, Stroud, Natalie K <nkst...@sandia.gov>wrote: > ** > > Warren: > > > > We assign general Support Group users as follows: > > · Incident User > > · Asset Viewer > > · Task User > > · Knowledge User > > > > Help Desk users > > · Support Group User (as above) > > · Broadcast Submitter for Service Desk group (Functional role) > > · Some, though not all, are Incident Masters because we have > multiple service desks > > > > Help Desk Supervisor > > · Help Desk User (as above) > > · Incident Master > > · Support Group Lead (Functional role) > > > > We aren’t doing asset management yet except in a sandbox-type environment, > so I can’t help you there. Note also that we have some concerns about > letting user have the functional role of Support Group Admin, so we don’t > currently use that role, though we are presently evaluating it. > > > > Note, too, that there is some kind of person template you can use to help > speed this process up. > > > > Good luck! > > > > *Natalie Stroud* > > SAIC @ Sandia National Laboratories > > ARS-ITSM Reporting Specialist > > Albuquerque, NM USA > > nkst...@sandia.gov > > ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II > *Sent:* Tuesday, November 26, 2013 11:03 AM > *To:* arslist@ARSLIST.ORG > *Subject:* [EXTERNAL] I've got the permission assigning blues.... > > > > ** > > I was wondering is someone out there might have a document that I could > use. We are standing up an ITSM 7.6.04 system right now. I'm trying to > figure out what to assign each individual....I am looking for waht "best > practices" might be for: > > > > Helpdesk user > > Helpdesk - level 2 (supv. mgr) > > Support Group members > > Asset Mgt. Manager > > Asset Mgt. Users > > etc.... > > > > I'm not looking for the definitive guide (although if it exists, I can't > seem to find it on the wonderful BMC support pages)....But anything that > you could share would be most helpful! > > > > Thanks! > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
