The Data Wizard was created prior to the SRM application with WOs being introduced and it has not been updated to include them. This is a known issue that has not been addressed since not all ITSM implementations include SRM.
-----Original Message----- From: Kay W <kwilt...@peckham.org> To: arslist <arslist@ARSLIST.ORG> Sent: Mon, Dec 16, 2013 9:22 am Subject: Data Wizard Support Group name change did not update Work Orders When using the Data Wizard to change a support group name, Incidents, Tasks and Templates were all updated. However, the Support Group and Assigned Support Group names in Work Orders were not updated. Is this a known issue? Is there a way to update those fields now that all the other references to that group name have been changed? Thank you! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
