Hi, Kay: Yes, this is a known BMC issue we encountered several months ago in ITSM 8.1. An enhancement request (RFE SW00453251)has already been submitted.
In the interim, BMC has provided a work-around to address “this”. The work-around is actually in the ITSM 8.1 documentation and includes adding forms for the data wizard to update. Look under the section for "Modifying the Data Wizard to work with new forms". Give yourself some time to read through this section to really understand the implications. The good news is that once you add the forms, you won’t have to do it again. The data wizard uses a series of SQL statements to update the data. It’s fun once you get into it. Good Luck to you . Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kay W Sent: Monday, December 16, 2013 8:22 AM To: arslist@ARSLIST.ORG Subject: Data Wizard Support Group name change did not update Work Orders When using the Data Wizard to change a support group name, Incidents, Tasks and Templates were all updated. However, the Support Group and Assigned Support Group names in Work Orders were not updated. Is this a known issue? Is there a way to update those fields now that all the other references to that group name have been changed? Thank you! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" ---------------------------------------------------------------------- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
