Sweety stated in a different thread this requires modify access.  I think
at this point we could use an explanation of the larger picture.  By the
sound of it Sweety is creating a completely new UI (mobile perhaps?).

Jason


On Sun, Dec 15, 2013 at 3:20 PM, Lucero, Michelle <
michelle.luc...@bankofamerica.com> wrote:

> **
>
> Hi, Sweety:
>
>
>
> I didn’t follow the entire thread, but if the user account you’re
> attempting to use doesn’t require the ability to “update”, Remedy AR still
> offers one more license type.  An account with a “*Restricted Read*”
> license can be used from multiple IPs, simultaneously.  Again, it is only
> used for SUBMISSION and not UPDATE.
>
>
>
> You can read more about it in the documentation.
>
> It is still available in 8.1.
>
>
>
> Typical use may be for “anonymous” surveys, etc.
>
>
>
> Michelle
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Susan Palmer
> *Sent:* Sunday, December 15, 2013 3:31 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: API : Override ARERR [9084] User is currently connected
> from another machine
>
>
>
> **
>
> It is against license rules to try and evade letting a user (a
> fixed/floating license) from connecting from another PC at the same time
> they are connected on another PC.
>
> A solution to prevent this would be against BMC licensing rules.  Please
> stop asking for people on the list to supply this information.
>
> If you don't 'get it', it's to prevent a company from buying 1 license and
> letting 10 people use it.
>
> Susan
>
>
>
> On Sat, Dec 14, 2013 at 7:02 AM, Karthik <karthik...@gmail.com> wrote:
>
> **
>
> I meant users with fixed license
>
> On Dec 14, 2013 6:32 PM, "Karthik" <karthik...@gmail.com> wrote:
>
> Does this happen for even users with license? I was assuming it would not.
>
> - Karthik
>
> On Dec 14, 2013 4:47 AM, "LJ LongWing" <lj.longw...@gmail.com> wrote:
>
> **
>
> As I said before, it is none of that.  BMC updated the system to not allow
> the user to connect from more than one system at a time.  This is designed
> by Remedy to stop people from bypassing their license rules, there is no
> bypass, and attempts to bypass it are attempts to bypass limitations, which
> isn't a good idea.
>
> On Dec 13, 2013 4:03 PM, "Sweety" <sweetykhann...@gmail.com> wrote:
>
> Hi Misi/Carl/LJ/Experts,
>
> Do we have any solution for this from API or is it considered to be a bug
> or drawback from API ?
>
> Can't I override the user access ?
>
> Please assist.
>
>
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