Jose, First thing I would do is to turn on server group logging on both servers. Inside this log it tells you if/when services are failing over, if a host isn't responding in the group, etc....the only reason that the escalations would be running on both nodes is if node 2 doesn't think that node one is online...which means that node 1 would not be responding to the heart beats and such....something to investigate anyway.
On Mon, Jan 13, 2014 at 8:15 AM, Jose Manuel Huerta Guillén < arsl...@theremedyforit.com> wrote: > ** > No idea if this is even possible? > > To summarize: Is it possible to restrict the escalations to execute only > in a subset of servers in a server group? > > Jose Manuel Huerta > http://theremedyforit.com/ > > > > On Fri, Jan 10, 2014 at 9:46 AM, Jose Manuel Huerta Guillén < > arsl...@theremedyforit.com> wrote: > >> Hi listers, >> >> Happy new year!!! >> >> Lot's of work and an important go-to-production milestone for Jan 1st >> have been having me busy (to the limits). >> >> Now, new year and seems that 2014 is a 2K effect for Remedy 7.5. Date >> additions stop working and some other issues have arised. >> >> I think that the service owner is now regreting about to not upgrade to 8 >> when I told him. >> >> Well, One of the problems I have is very strange: all escalations are >> executed two times. That means, for instance that the notification engine >> sends two mails to each user. But also, that custom code I created to set >> penalties at an invoice when breaking an SVT is creating two penalties for >> each SVT. >> >> We have two ARS servers set in one server group and I've found that both >> servers were excuting the escalations, so each action of the duplicates is >> performed at each server. I rebooted all the servers and the system started >> to work correctly. So, happy ending.... for a few days. Yesterday it >> happened again, another reboot and solved. >> >> So now I'm facing a problem, with a system with limited support. >> >> In orther to avoid it, I think that setting the servers to only allow one >> of them to execute escalations, could be the solution. But, according to >> the official documentation: >> - The disable escalations check at the server configuration form is not >> used when configured in a server group. >> - The number of escalation threads is defaulted to one, when no >> escalation queue is set. >> >> So, Is it possible to restrinc the escalation to execute only at one >> server? >> >> Thanks for your help!! >> >> >> Jose Manuel Huerta >> http://theremedyforit.com/ >> >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
