All other servers except primary server (rank 1) should have Disable-Escalations set to T.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, January 13, 2014 8:53 PM To: arslist@ARSLIST.ORG Subject: Re: Escalator duplicates work ** Jose, First thing I would do is to turn on server group logging on both servers. Inside this log it tells you if/when services are failing over, if a host isn't responding in the group, etc....the only reason that the escalations would be running on both nodes is if node 2 doesn't think that node one is online...which means that node 1 would not be responding to the heart beats and such....something to investigate anyway. On Mon, Jan 13, 2014 at 8:15 AM, Jose Manuel Huerta Guillén <arsl...@theremedyforit.com<mailto:arsl...@theremedyforit.com>> wrote: ** No idea if this is even possible? To summarize: Is it possible to restrict the escalations to execute only in a subset of servers in a server group? Jose Manuel Huerta http://theremedyforit.com/ On Fri, Jan 10, 2014 at 9:46 AM, Jose Manuel Huerta Guillén <arsl...@theremedyforit.com<mailto:arsl...@theremedyforit.com>> wrote: Hi listers, Happy new year!!! Lot's of work and an important go-to-production milestone for Jan 1st have been having me busy (to the limits). Now, new year and seems that 2014 is a 2K effect for Remedy 7.5. Date additions stop working and some other issues have arised. I think that the service owner is now regreting about to not upgrade to 8 when I told him. Well, One of the problems I have is very strange: all escalations are executed two times. That means, for instance that the notification engine sends two mails to each user. But also, that custom code I created to set penalties at an invoice when breaking an SVT is creating two penalties for each SVT. We have two ARS servers set in one server group and I've found that both servers were excuting the escalations, so each action of the duplicates is performed at each server. I rebooted all the servers and the system started to work correctly. So, happy ending.... for a few days. Yesterday it happened again, another reboot and solved. So now I'm facing a problem, with a system with limited support. In orther to avoid it, I think that setting the servers to only allow one of them to execute escalations, could be the solution. But, according to the official documentation: - The disable escalations check at the server configuration form is not used when configured in a server group. - The number of escalation threads is defaulted to one, when no escalation queue is set. So, Is it possible to restrinc the escalation to execute only at one server? Thanks for your help!! Jose Manuel Huerta http://theremedyforit.com/ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
