Hi All

Hope everyone is well.

We are busy with our upgrade to ITSM 8 and have setup a completely new
environment which will host the Version 8 applications. We are currently
running Remedy 7.6 P003 with ITSM 7.6 and SRM 7.6.

The new environment has been setup and configured and is working perfectly
and we now come to the task of migrating the data from ITSM 7.6 to the new
ITSM 8 environment. For now, we are focusing on the foundation data as that
is the most important part and I was wondering how everyone who has done
this upgrade has managed to move their data over.

I was looking at using the spreadsheets, however it is alot of admin work
and with any data updates or changes on our currently live 7.6 environment,
we would need to make sure that we apply those updates to the version 8
environment.

Ideally, we would like a automated solution / scripted solution that we can
run which would update the data and keep the new environment in sync.

It was suggested by another developer that we look at possibly using the
Atrium Integration Spoon application to do this data migration and that we
create a transformation job which we can re-run etc.

Has anyone done this before? If not, would you please share how your
company / project was able to migrate their data?

Any assistance would be greatly appreciated.

Thanks
Brad

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