I don't have the answer but I recommend voting on the Idea Remedy data
archiving <https://communities.bmc.com/ideas/1782> to let BMC know that
customers are looking for an out of the box solution.

Jason


On Thu, Jan 16, 2014 at 1:13 PM, James Smith
<bmcremedyarslis...@gmail.com>wrote:

> Hi List,
>
> Greetings! Hope you all had a great holidays!
>
> Here I go with my query - What do you think? which is the best way to
> archive ITSM data ? I tried OOTB archival process but its damn useless and
> need to do a hell of work to archive ITSM data module wise. It seems like a
> feature but it eats up all your brain. If you archive Incident data all of
> its child records get orphaned.
>
> Fed up with this! Do you guys have any cost effective method to archive
> ITSM data ? Initially thought of using DSO but I feel it is going to cost
> me much - I need to setup a DSO server, a database and much more.
>
> Any thoughts for best method to archive ITSM data?
>
> Appreciate your comments and inputs!
>
>
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