In addition to what Kelly and others have already mentioned, you can also extract data from two separate Remedy forms using the Subreport feature in Crystal Reports. To which system are you migrating, BTW?
Hope this helps, Joshua Schuller On Fri, Jan 17, 2014 at 6:03 PM, Kelly Deaver <kdea...@kellydeaver.com>wrote: > ** > Because the current status isn't really an important value to the service > target, it is not stored on the SLM:Measurement form. They way I've gotten > around this in the past is to either create a reporting join or an actual > Remedy join form. You can do all kinds of interesting reporting if you have > a join between HPD:HelpDesk and SLM:Measurement :) > > Kelly Deaver > Unisys Corporation > kdea...@kellydeaver.com (ARSlist mail) > kelly.dea...@unisys.com <kelly.ctr.dea...@faa.gov> (Business mail) > > > > -------- Original Message -------- > Subject: Incident SLM Data > From: Josh S <remedyd...@gmail.com> > Date: Wed, January 08, 2014 11:15 am > To: arslist@ARSLIST.ORG > > Hey everyone, > > I have a multitendency 7.1 system. My requirement is to pull all the SLM > Data for only a certain company's Incident tickets that are not > closed,resolved or cancelled. You have been kind enough to help me find the > SLM Data on the SLM:Measurement form. > > > > Getting a certain company on the SLM:Measurement form is not hard as the > title houses the company name for us. But I cannot figure out how to pull > SLM:Measurement data for ONLY not closed, resolved or cancelled Incident > tickets. > > I hope my explanation makes sense. > Any ideas? > > Thank you! > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
