Drew is well thought out on this one, but I have one question about the 'first part'. What is the sticky part? Wouldn't a one-time escalation handle this for you? Then as assets are added a filter could do the look-up.
r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Morrison, David A. Sent: Tuesday, January 21, 2014 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow ideas ** Thanks for the response. This is the way I was leaning toward myself, and as you said the multiple assets at one time could get sticky. David Morrison ETSU From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Tuesday, January 21, 2014 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow ideas ** Hi David. You'll need a new form that will include the asset number and a field for warranty end date. Load your assets into that, and do a real time lookup from your HD form against the new form. That will tell you if the asset is in warranty. For reporting, do a join, either with a Remedy join form or a db join with a Remedy View form. The first part can be done with multiple assets at one time, but that's out of my reach. Drew Shuller SCAB Honduras -- Sent from MetroMail using my Nokia 920 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
