So how many never changed ARAdmin account from the default?

Dave 
-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, January 30, 2014 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Target Attack and BMC Software ITSM?

Wait - so you're not supposed to use Demo after you install? ;)

This does give me enough reason to go back and double check to made sure those 
are turned off in all the environments.  You can never be too careful.

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, January 30, 2014 7:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Target Attack and BMC Software ITSM?

Upon further reading, this is a part of their Bladelogic Automation Suite, and 
that BMC has documented how to remove that account once you have it up and 
running.  I think the Remedy equivalent would be if you installed AR System and 
left the Demo account out there as it.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jeff Lockemy
Sent: Thursday, January 30, 2014 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Target Attack and BMC Software ITSM?

Totally...  It would be nice if they were a little more specific in the 
articles.  My stress level went up for a bit.  LOL

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, January 30, 2014 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Target Attack and BMC Software ITSM?

I read the article and clicked on the link to the Krebs on security site.
Based on that site, which may or may not be correct, it's saying that the 
potential BMC product is BMC Performance Assurance Agent.  Since this isn't a 
part of Remedy I really have no idea how it works and if there is a back door 
or if it was installed and they forgot to change a default password.

In any case, it's not Remedy, so that's a good thing.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jeff Lockemy
Sent: Thursday, January 30, 2014 7:23 AM
To: arslist@ARSLIST.ORG
Subject: OT: Target Attack and BMC Software ITSM?

This news article hit today...

http://www.startribune.com/business/242688511.html

It says that a default password in a BMC ITSM product may have contributed to 
the target attack.

Jeff


 
Jeff Lockemy
Lead Engineer, NAVY 311
Enterprise Service Management PMW-240
ITIL V3 Foundation Certified
QMX Support Services Inc.

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