Hi Shawn, Is this RBE something that is ITSM? We're on 8.1 and I do not find anything looking like RBE. What is the form name?
Thanks, Susan On Mon, Feb 17, 2014 at 8:54 AM, Pierson, Shawn < shawn.pier...@energytransfer.com> wrote: > ** > > So we've been on 8.1 for a few weeks now (I should post an update to the > Mid Tier issues thread, it's mostly working for me now.) We ripped out our > fully-functional custom email processing code to use the Rules Based Email > stuff that was added in 8.1. It seems to work most of the time, but it's > mostly undocumented and difficult to troubleshoot. > > > > Is anyone else using this 8.1 functionality and has more thorough > documentation than BMC provides? Specifically, I'm looking for information > on how to troubleshoot the RBE, and what to do when a failure occurs and > how you can resubmit an email. For example, I found a failure that was due > to the email address being incorrect in the People record, so I updated the > People record and would like to go re-submit the email to process. On the > RBE:Message form there's a Status field that you would think you should be > able to set back to "New" and it would trigger the workflow, but without > looking at it my guess is that the filters only trigger on submit. > > > > I'm planning on running some logs so I can try to fix BMC's code, but if > anyone has any documentation on how things should work, please share it > with me so I don't end up reinventing the wheel, fire, etc. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
