To the best of my knowledge, end user read licenses are free. I do not recall particulars about licensing requirement for authoring and administering RKM. But I think there is only an Application License. Authoring and Administering KM requires appropriate privileges. I am not 100% sure if there was a need for specific license type for doing that.
Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rabi Tripathi Sent: Wednesday, February 19, 2014 2:40 PM To: arslist@ARSLIST.ORG Subject: Remedy Knowledge Management Licenses Hi listers, Can somebody give me a quick take on how user licenses are handled in RKM (7.6.0.4)? To author/administer articles I am guessing a person needs ARS+KM license, and there are fixed and floating kinds? What if I want to make the articles available to end users, just for browsing? Any license needed? I see a conversation on this topic from early 2013, but it doesn't have all the answers I am looking form. Thanks. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
