There was a cost for SRM and RKM licenses it was calculated on the total anticipated user. It is purchased in bulk 500 as an example and not used anywhere in ITSM.
-----Original Message----- From: Joe D'Souza <jdso...@shyle.net> To: arslist <arslist@ARSLIST.ORG> Sent: Wed, Feb 19, 2014 4:04 pm Subject: Re: Remedy Knowledge Management Licenses To the best of my knowledge, end user read licenses are free. I do not recall particulars about licensing requirement for authoring and dministering RKM. But I think there is only an Application License. uthoring and Administering KM requires appropriate privileges. I am not 00% sure if there was a need for specific license type for doing that. Cheers Joe ----Original Message----- rom: Action Request System discussion list(ARSList) mailto:arslist@ARSLIST.ORG] On Behalf Of Rabi Tripathi ent: Wednesday, February 19, 2014 2:40 PM o: arslist@ARSLIST.ORG ubject: Remedy Knowledge Management Licenses Hi listers, an somebody give me a quick take on how user licenses are handled in RKM 7.6.0.4)? To author/administer articles I am guessing a person needs ARS+KM license, nd there are fixed and floating kinds? hat if I want to make the articles available to end users, just for rowsing? Any license needed? see a conversation on this topic from early 2013, but it doesn't have all he answers I am looking form. hanks. ____________________________________________________________________________ __ NSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ NSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
