Crap! Forgot about the public perms and the field ID. Thanks Carl. Sent from my iPhone
> On Feb 19, 2014, at 5:18 PM, Carl Wilson <carlbwil...@gmail.com> wrote: > > ** > Hi Tauf, > Close, " SRD:ServiceRequestDefinition_Base" and field 112 J > > The Assignee Groups field controls visibility at the Console level, so you > can create a Company based SRD/PDT/AOT/Template then expose this by changing > the "112" field and set to "Public" or the combination of Groups required to > access this Service Request. > > > Kind Regards, > > Carl Wilson > > http://www.missingpiecessoftware.com/ > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury > Sent: 19 February 2014 21:52 > To: arslist@ARSLIST.ORG > Subject: Re: SRM - Global SRD using an Application Template > > ** > Kevin, > Not sure what you tried but I've gotten it to work using a method Carl Wilson > suggested which is opening up the SRD in the base form, and adding the group > ID of the company or entitlement group in field 179. > > Sent from my iPhone > > On Feb 19, 2014, at 4:34 PM, Kevin Shaffer <kevin_l_shaf...@hotmail.com> > wrote: > > ** > ARS 7.6.04 SP4 > SRM 7.6.04 SP4 > Multi - Tenant Environment > > Requirement: I need to create an SRD that is visible to all companies that > creates a change that uses a pre-defined change template. When you create > the AOT with an application template it forces you to pick a company. > Therefore I can't create a Global PDT or SRD using an application template. > > I noticed in the community pages a few people saying they got around this but > I haven't been able to get their suggestions to work. > > Has anyone had a similar requirement and been able to get this to work or is > this just a limitation of the product? One final gotcha, I can not doing any > customizations, so I can not modify workflow. The solution has to be > configuration only. > > Thanks in advance > Kevin Shaffer > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
