Hi folks, I have read several of the articles already written regarding this topic, and I believe I have followed directions, but I can't seem to get my column to show up in the Overview Console.
My specs Remedy AR System 7.6.04 SP3 Mid Tier 7.6.04 SP4 IE 8.0 My goal: to show the "Product Name" field, from the HPD:Help Desk form, in the z2TH_ConsolidateTable1 table field, on the Overview Console form. Steps I have taken: 1. Found that the "Product Name" field already exists on the SHR:ARDBC_OverviewConsole form, so I did not create a new one, as instructions state. 2. Found that the "Product Name" field already exists on the SHR:ARDBC_OverviewConsole Template form, so I did not create a new one, as instructions state. 3. I created the mapping to HPD:Help Desk in the SHR:ARDBCFields form. Below are my entries. a. Field ID: 240001002 b. Form GUID: MAINHELPDESK c. Vendor Field: 240001002 d. Submitter: ARSystem 4. In Developer Studio, on the SHR:OverviewConsole form, I attempted to add the Product Name field to the column list entries on the z2TH_ConsolidateTable1 table, but the arrows were greyed out, which didn't allow me to perform this step. 5. I attempted to create an overlay of the table field, but the option to do so was not there (The form was already set as an overlay due to previous customizations.) 6. I changed from Best Practice mode to Base Development mode and I was then able to add the Product Name field to the column list entries. I can see, in Developer Studio, the column header that I just added. 7. I gave Public View permissions. 8. I changed the Database name from being "Column 2" to being "Product Name". 9. I saved the changes in Developer Studio. 10. I restarted the BMC Remedy AR Server service (instructions say to stop and start arplugin service, but that does not exist with my system). 11. I cleared my Internet Explorer cache before logging into Mid Tier to test. No luck...the Product Name field is not there. 12. I went to the Mid Tier configuration tool and flushed the cache. 13. I waited for 30 minutes; cleared my IE cache again; still no luck. If you have any suggestions, I would be very grateful if you could share them, please. Susan Champagne **************************************************************** The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
