Hi Susan, Please check the view overlay is already there and the field is added in view overlay before trying to create field overlay of the table. Maybe that will help. Regarding the changes not getting relected because system by default picks up the Overlay object and not the original and you need to reconcile manually for any changes you made to field. Regards, Shambo.
On Wed, Mar 5, 2014 at 8:25 PM, Champagne, Susan <schampa...@hsnsudbury.ca>wrote: > ** > > Hi folks, > > I have read several of the articles already written regarding this topic, > and I believe I have followed directions, but I can't seem to get my column > to show up in the Overview Console. > > > > My specs > > Remedy AR System 7.6.04 SP3 > > Mid Tier 7.6.04 SP4 > > IE 8.0 > > > > My goal: to show the "Product Name" field, from the HPD:Help Desk form, in > the z2TH_ConsolidateTable1 table field, on the Overview Console form. > > > > Steps I have taken: > > 1. Found that the "Product Name" field already exists on the > SHR:ARDBC_OverviewConsole form, so I did not create a new one, as > instructions state. > > 2. Found that the "Product Name" field already exists on the > SHR:ARDBC_OverviewConsole Template form, so I did not create a new one, as > instructions state. > > 3. I created the mapping to HPD:Help Desk in the SHR:ARDBCFields > form. Below are my entries. > > a. Field ID: 240001002 > > b. Form GUID: MAINHELPDESK > > c. Vendor Field: 240001002 > > d. Submitter: ARSystem > > 4. In Developer Studio, on the SHR:OverviewConsole form, I > attempted to add the Product Name field to the column list entries on the > z2TH_ConsolidateTable1 table, but the arrows were greyed out, which didn't > allow me to perform this step. > > 5. I attempted to create an overlay of the table field, but the > option to do so was not there (The form was already set as an overlay due > to previous customizations.) > > 6. I changed from Best Practice mode to Base Development mode and I > was then able to add the Product Name field to the column list entries. I > can see, in Developer Studio, the column header that I just added. > > 7. I gave Public View permissions. > > 8. I changed the Database name from being "Column 2" to being > "Product Name". > > 9. I saved the changes in Developer Studio. > > 10. I restarted the BMC Remedy AR Server service (instructions say to > stop and start arplugin service, but that does not exist with my system). > > 11. I cleared my Internet Explorer cache before logging into Mid Tier > to test. No luck...the Product Name field is not there. > > 12. I went to the Mid Tier configuration tool and flushed the cache. > > 13. I waited for 30 minutes; cleared my IE cache again; still no luck. > > > > If you have any suggestions, I would be very grateful if you could share > them, please. > > > > Susan Champagne > > > > **************************************************************** > The information contained in this e-mail and document(s) attached are for > the exclusive use of the addressee and may contain confidential, privileged > and non-disclosable information. If the recipient of this e-mail is not the > addressee, such recipient is strictly prohibited from reading, > photocopying, distributing or otherwise using this e-mail or its content in > any way. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
