Naha, I normally create an audit form with the following fields:
Record, Submitter, Audit, From, To, Timestamp Records: Is reference to the ticket or record I am auditing. Submitter: The person who made the change. Audit: What you are auditing. This is a character field and could hold the value, Status, Assigned Group, Priority From: Is the old value To: Is the new value. Timestamp: When the change took place. It could then look like this: INC1, Paul, Status, Assigned, Pending, INC2, Paul, Status, Pending, In Progress INC5, Ann, Assignee, Peter, Paul INC1, Paul, Priority, High, Medium The table grows quickly, correct indexing and field definition are important. You can quickly make very good reports of this table. You then need to create filters that feeds the audit table on submit and on modifications. If I remember correctly I also added a few control fields - it all depends on the requirements. It is a few years since I did this now - it is very simple - and works very well. You also need to take a look at the audit functionality that comes with ARS System. If you use the audit system that comes with AR System there are no need to create the filters that feeds the audit table. It will do it for you. Good luck, Terje From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal Sent: Thursday, March 06, 2014 5:10 AM To: arslist@ARSLIST.ORG Subject: Re: Status and Assignment LOg ** Thanks for the reply. I saw Audit Style in HPD:Help Desk form for my application is set as "Log Style", and therefore changed field values are stored in Log field of Audit Log Form. I need to show following Incident history to user - >From Status To Status From Group To Group Start Date End Date I think, If I changed Form Audit Style to "Form Style", then alos I can not get above information straightforward. If anyone has also fulfilled same requirement, then please suggest me for the approach to follow. Regards Neha On Thu, Mar 6, 2014 at 7:00 AM, andres tamayo <cycom...@gmail.com<mailto:cycom...@gmail.com>> wrote: ** maybe audit log forms can help you with your requirement. first you have to check if you have put the right audit configuration based on the fields you want to keep record. 2014-03-05 20:16 GMT-05:00 Neha Khandelwal <jbpn...@gmail.com<mailto:jbpn...@gmail.com>>: Hi List, Can you please assist me in below issue? Is there any form in BMC Remedy ITSM 7.6, which holds past history of HPD:Help Desk I mean form which stores, 1. Current and previous status 2. Current and previous assignment information. I found in Assignment Log form only information related to assignment is available, but not the Status information. Regards Neha Khandelwal _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
