And with Assignee Group behavior Joe mentions giving a 302, it can also occur if you currently have access to a record but then update it (reassign it) so you no longer have Assignee Group access. It will seem as if the record just disappears when actually you just lost access to it.
David David Durling University of Georgia > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza > Sent: Tuesday, March 18, 2014 3:01 AM > To: arslist@ARSLIST.ORG > Subject: Re: Entry doesn't exist in Database(302) > > Another possible reason for a 302 besides the record being physically deleted > is if you have Assignee Group functionality being used, and the user that > tries > to access a particular record has no access to that record because of row > locking being turned on. I am quite certain you get a 302 when that is the > case, as for that user that record is as good as non existent. And I think > that is > by design as the user has no right to know that record exists. > > But as others have pointed out, 90% chance is that record is actually deleted > before it is accessed by workflow. > > Cheers > > Joe > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Monday, March 17, 2014 4:21 AM > To: arslist@ARSLIST.ORG > Subject: Re: Entry doesn't exist in Database(302) > > Hi, > > Turn on your server logs for API/ESCL/FLTR/SQL and try to find out why you > are seeing this. > > Presumably the record has been removed by an Application-Delete-Entry or > Application-Query-Delete-Entry call from an ACTL/FLTR/ESCL between the > time the user brings it up on screen in Modify-mode and then hits Save. > > Search your definitions or logs for the above two delete calls. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at > WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Dears, > > please help as I facing a critical issue when alot of users modify > > some Tickets and causing to lose data. > > Thanks > > __________________________________________________________ > _____________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
