oh dang it... sorry disregard my email...went to the wrong inbox...
thought it was directed to me from Davin and not the list...
Sorry about that
Thank you,
Pascale Sterrett
Kenavo ar wech all
davin.lindner-gr...@raptek.com
Sent by: arslist@ARSLIST.ORG
04/01/2014 09:33 AM
Please respond to
arslist@ARSLIST.ORG
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Subject
Re: Remedy 7.6: Bulk Loading of elements of Asset Management.
Hello Salvo,
You should start with the Data Management Tool ("DMT") which is included
in ITSM 7.6.4. Look for the documentation called "Data Management
Guide.pdf" for a description.
DMT can load foundation data (companies, categories, people, etc) and is
often used for that, but it can also load "Transactional" data by which is
meant thing like Assets or CI's. This is the type of data load you
probably need.
The basic way it works is you load the data into an Excel spreadsheet (you
must use the template included in the DMT client). This is transformed in
Excel to a CSV. The CSV is then loaded to a set of staging forms in
Remedy, where the administrator can promote that data from the staging
form to the actual ITSM form. Data validation and error reporting are done
all along the way. Because of this validation (and the fact that the DMT
spreadsheets already have all the columns you need) you will save time
using DMT as compared to creating your own spreadsheet import.
The DMT is probably already installed on your server, you will also need
to install the DMT client (spreadsheets and scripts to load CSVs) on an
admin workstation which also has Microsoft Office. It may already be on
your server, look for Program Files\BMC Software\DataManagementClient
folder.
Hope that gets you started in the right direction!
Thanks,
Davin Lindner-Green
On Apr 1, 2014, at 1:58 AM, team.rem...@libero.it <team.rem...@libero.it>
wrote:
> Hi all, we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4.
> We are using for the first time Asset Management and we need to load for
our
> organization, a large number of elements like cash desk, printers
> and so on (more or less 10000 elements).
> Is there a way (for example Using Spreadsheets) to make a bulk loading
on
> Remedy of these Asset elements?
> Are there any documents around that offers a guide on what should be the
> values/columns used and what forms should it be imported to?
> Thanks in advance.
> Best Regards.
> Salvo
>
>
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