Hi Experts, Please help to investigate if its really from remedy end,
We have Pager service configured for Incident management. there are few service targets configured for say P1 tickets and under the milestone tab we have Action- Pager or Run Process Action. We have one pager command in this action. /opt/telalert/bin/telalertc -l "$Assigned Group$", "$Company$P1", GLIP1 -m "P1 $Company$ reported at $Reported Date$: $Incident Number$; $Description$ $Assigned Group$" -host XXXXXXX*.*xxxxxxx*.*XXXX How to investigate when user report issue like Remedy Page is delayed by say 15 min. Thanks, Harry _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
