In your TelAlert install folder you will see a telalert.trail file. This will give you a bit more information about the message that the system sent out.
2014/02/02 07:51:16>Event [70]Send Change (53905/53905), Status: [81]Message sent 2014/02/02 07:51:16>Event [21]Alert Completed (53905), Status: [81]Message sent, LHSWCTP If you start your TelAlert with “telalert -debugprotocol 1” you will get more information: 2014/04/09 13:59:26>Event [20]Alert Started (4967), Status: [20]Alert Started, VerizonPhone 2014/04/09 13:59:26>Event [80]Send Started (4967/4967), Status: [80]Message issued, VerizonPhone(lhsmailcon:smtp, PIN=1234567890): INC000000111111, Medium, Allyson Anderson, 1 123 456-7890, Non-Urgent: Help with my computer - no internet access assigned to group XXX 2014/04/09 13:59:27>Event [70]Send Change (4967/4967), Status: [81]Message sent 2014/04/09 13:59:27>Event [21]Alert Completed (4967), Status: [81]Message sent, VerizonPhone Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Harry Sent: Wednesday, April 09, 2014 1:57 PM To: arslist@ARSLIST.ORG Subject: How to investigate if Remedy Page is delayed. ** Hi Experts, Please help to investigate if its really from remedy end, We have Pager service configured for Incident management. there are few service targets configured for say P1 tickets and under the milestone tab we have Action- Pager or Run Process Action. We have one pager command in this action. /opt/telalert/bin/telalertc -l "$Assigned Group$", "$Company$P1", GLIP1 -m "P1 $Company$ reported at $Reported Date$: $Incident Number$; $Description$ $Assigned Group$" -host XXXXXXX.xxxxxxx.XXXX How to investigate when user report issue like Remedy Page is delayed by say 15 min. Thanks, Harry _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
