To be frank, you should educate the user community on using the view audit log menu option on the change request instead of performing a customization with no value. However, you can just create a filter to push the values you want to the work info that is specific to what you want with summary text like : "user x rejected this request."
Sent from my iPhone > On Apr 11, 2014, at 9:59 AM, Suresh Loganathan <ersures...@gmail.com> wrote: > > ** > Team, > > Having a big issue in my remedy environment with "Remedy Application > Service" and " AR_Escalator". > > Believe, it's an Out Of Box behaviour. Scenario: 1, if we reject the change > from CHG:Infrastructure Change form. The work info submitter field showing as > Remedy Application Service. > > It's creating a confusion who reject the change. Have tried with logs enable > with Escalation, ACTL and FLTR. > > Do we have any option to fix this change via configuration work? Kindly > advise. > > Regards, > Suresh Loganathan. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
