Hi Pritch,
Can you please refer below topic in ARS List
Installation Alert : Installing or upgrading to SLM 8.1 GA after with ITSM 8.1
SP1<http://arslist.org/cgi-bin/wa.exe?A1=ind1405&L=ARSLIST&X=2ECE3F5456A712311D&Y=vivek_patil%40bmc.com#53>
1] Just importing the 79 objects is not complete solution.
2] The hotfix was a preventive step and will not fix anything,
Is this a TEST Box or PROD ?
Thanks,
Vivek
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Thursday, May 22, 2014 1:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1 SP1 - Content missing ?
Fortunately we had another installation that had the forms/workflow.
Mine was (according to BMC) due to an issue with installing the SLM module -
They said it removed something like 79 items. it is a known issue and there is
a KB (unfortunately I did not save the KB number - and a hot fix - but you need
to actually ASK BMC for the hot fix - it's apparently not published. AND I
downloaded but did not try to apply the hot fix. Figured it was better to
correct it manually than to waste time with BMC. Seems to take them three or
four days to reply.
----- Original Message -----
From: "tboot...@objectpath.com" <tboot...@objectpath.com>
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 21, 2014 3:28:47 PM
Subject: Re: ITSM 8.1 SP1 - Content missing ?
**
"Pritch"
So.. you probably know my next obvious question. :-) Have you resolved this
issue and/or what approach did you make to move forward?
Terry
on May 21, 2014, pritch <pri...@ptd.net> wrote:
I absolutely saw the same thing on Solaris.
----- Original Message -----
From: " tboot...@objectpath.com " < tboot...@objectpath.com >
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 21, 2014 2:35:27 PM
Subject: ITSM 8.1 SP1 - Content missing ?
**
RHEL Linux 6.4
ARSystem 8.1 SP1
MidTier 8.1 SP1 Patch 001
Oracle 11G R2
Hi everyone:
I was wondering if anyone out there in arslist has installed the new ITSM 8.1
SP1 on Linux (RHEL) at all and has experienced the same issues I am
experiencing.
I had installed ITSM 8.1 Patch 002 and was working with it for several months
and everything was working fine.
On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error
messages. Working with BMC on a couple of support issues, there seems to be a
lot of "code" missing from the application. Things that worked before, no
longer work in SP1. Active links not there, AL Guides not there, data not
there, etc.
Anyone experience this or is it just something that may be local to my install
? I don't have a lot of hair left on my head and would like to save it for my
retirement years... :-)
Terry
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