Hi Ortega, This bug was found during in-house testing so we released a SLM hotfix when 8.1 SP1 was released.
We tried to alert customers through below mediums : 1] Urgent issues/ Flash was released . 2] Documentation. I agree , I was little late in posting this on ARSList. May I know whether this information could have been informed in a better way ? Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Thursday, May 22, 2014 8:52 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 8.1 SP1 - Content missing ? ** When is BMC going to take all of this new-found, private investor money and start spending it on Quality and Assurance Testing? Rome is burning and the Barbarians are at the gates (SNOW). Every time that I read an ARSlist post like this I can't help but think that BMC is not helping our cause, but instead they taking away our armor to defend the Remedy kingdom from the constant attacks of marauding bands of SNOW, CA, and HP sales barbarians. I implore BMC to spend some of that private equity money on Quality Assurance testing and stop making poorly-tested code available to us. I don't want to see the carcass of Remedy being eaten by a SNOW vulture. We, who are on the frontlines, cannot defend the kingdom by ourselves. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek Sent: Wednesday, May 21, 2014 8:43 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ITSM 8.1 SP1 - Content missing ? ** Hi Pritch, Can you please refer below topic in ARS List Installation Alert : Installing or upgrading to SLM 8.1 GA after with ITSM 8.1 SP1<http://arslist.org/cgi-bin/wa.exe?A1=ind1405&L=ARSLIST&X=2ECE3F5456A712311D&Y=vivek_patil%40bmc.com#53> 1] Just importing the 79 objects is not complete solution. 2] The hotfix was a preventive step and will not fix anything, Is this a TEST Box or PROD ? Thanks, Vivek -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Thursday, May 22, 2014 1:23 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ITSM 8.1 SP1 - Content missing ? Fortunately we had another installation that had the forms/workflow. Mine was (according to BMC) due to an issue with installing the SLM module - They said it removed something like 79 items. it is a known issue and there is a KB (unfortunately I did not save the KB number - and a hot fix - but you need to actually ASK BMC for the hot fix - it's apparently not published. AND I downloaded but did not try to apply the hot fix. Figured it was better to correct it manually than to waste time with BMC. Seems to take them three or four days to reply. ----- Original Message ----- From: "tboot...@objectpath.com<mailto:tboot...@objectpath.com>" <tboot...@objectpath.com<mailto:tboot...@objectpath.com>> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Sent: Wednesday, May 21, 2014 3:28:47 PM Subject: Re: ITSM 8.1 SP1 - Content missing ? ** "Pritch" So.. you probably know my next obvious question. :-) Have you resolved this issue and/or what approach did you make to move forward? Terry on May 21, 2014, pritch <pri...@ptd.net<mailto:pri...@ptd.net>> wrote: I absolutely saw the same thing on Solaris. ----- Original Message ----- From: " tboot...@objectpath.com<mailto:tboot...@objectpath.com> " < tboot...@objectpath.com<mailto:tboot...@objectpath.com> > To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Sent: Wednesday, May 21, 2014 2:35:27 PM Subject: ITSM 8.1 SP1 - Content missing ? ** RHEL Linux 6.4 ARSystem 8.1 SP1 MidTier 8.1 SP1 Patch 001 Oracle 11G R2 Hi everyone: I was wondering if anyone out there in arslist has installed the new ITSM 8.1 SP1 on Linux (RHEL) at all and has experienced the same issues I am experiencing. I had installed ITSM 8.1 Patch 002 and was working with it for several months and everything was working fine. On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error messages. Working with BMC on a couple of support issues, there seems to be a lot of "code" missing from the application. Things that worked before, no longer work in SP1. Active links not there, AL Guides not there, data not there, etc. Anyone experience this or is it just something that may be local to my install ? I don't have a lot of hair left on my head and would like to save it for my retirement years... :-) Terry _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
