Mike, I'm living your frustration. We have the similar setup. NO OOB/ITSM. Custom environment since 1.0 roughly. Just ARSystem!
Our production is still at 7.5P4 because i'm not confident in the upgrade to 8.1.00 P2 with various hotfixes from BMC. We are trying to get it as stable as possible, so we can be on a supported version. We too have been practicing in test; we mirrored production, etc. - atleast 6 iteration, and still running into small errors. In short years working with this product, well most of the products I support, I have noticed that these software companies don't have AIX test environment. It is the most frustrating thing. I will watch for the increase in memory usage as we go forward. We have deployed a stable Version 8.1.00 201401101150 Hotfix MT on WebSphere 8.5 on AIX 7.1 Clustered + 2 Http Servers + BigIp. Our issues is with Single instance 8.1.00.002 201308272305Hotfix ARS on 11g - and continuously trying to get it stable, without to much outage time. We ran into a ServerAdmin and plugin issue. Where the ports and queue was blank; it turned out the activelinks cannot process order of operation if is has 2 and more actions; which we pointed out, they took that info - create a fix - basically going throught the ServerAdmin.def and separating the actions into multiple setfields. What they could not tell me if there wasnot an underlining issue, that would affect - our custom environment that have setfields with multiple actions. But so far those are fine, so i'm chalking it up to issue specific to serveradmin.def. Just yesterday, the USER form , does not inherit the permissions from the previous in an upgrade. So a tester, ran into issues where they could not retrieved from USER because the access was missing. So we spent time, going thru ensuring the system forms and our custom stuff - inherited the permissions. Such a freaking pain. This upgrade in gong to painful. Sharing you frustration, D. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
