Hi Neha, If you're using 7.6.04 you could still use the Remedy User Tool (same version; 7.6.04) to create the arx files.
Regards, Chris Chris Jones, Director Remed Advanced Query Language Web: www.aramea.co -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal Sent: 27 June 2014 11:11 To: arslist@ARSLIST.ORG Subject: How to generate .arx file in ITSM 7.6.04 Hi List, Can anyone please assist me in following issue- I am using ITSM 7.6.04 application suite. I need to take data backup of all records of HPD:Help Desk form. So I thought for the following approach (which I have already used in ARS 7.1) 1. Generate report of all records from HPD:Help Desk form, and create a .arx file. 2. In case of upload, use BMC Data Import tool to import back .arx files. But from ITSM application URL, I am not able to generate .arx file for both web or AR System report types. Can anyone please suggest me, a show to generate .arx files from ITSM 7.6.04 application? Regards Neha Khandelwal _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
