Hi,
In the upper right corner of the Add/Remove Licenses form you will see the
"Host ID" used by the system. This is what you must use when generating your
license key. If it does not match, the license will not work.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Hi folks,
>
> I have just installed the version 8 ITSM Single Stack version.
>
> It seemed to go well. Hovever during the install it asked for a AR Server
> licence key to use, well I think that's what it asked for.
>
> No problem I though, went onto the BMC licence site and generated a Trial
> 30 day server key to use just to get us up and running.
>
> Once the install had finished I logged into the server only to find it was
> in evaluation mode. Odd I thought.
>
> So I navigated through to the server config and the "Add Licences" options.
>
> I notice that when I created the trial licence on the BMC site it asked for
> the Host Id and auto filled the support contract id. However the Add
> Licence bit of the server config does not asked for either of these to be
> input.
>
> Have I got something wrong? The licencing seems very confusing :(
>
> Thanks
>
> JP
>
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