I agree with this also, however it doesn’t generate any revenue for BMC.  
Originally in the old days it might have since they had a crew that would come 
in and build systems for folks, but their professional services seems to be 
more left to their partners now.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Tuesday, July 29, 2014 5:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 

** 

I whole heartily agree John.  I believe the strong and differentiator of Remedy 
is ARS.  BMC should encourage and not discourage development.

On Jul 29, 2014 4:11 PM, "John Sundberg" <john.sundb...@kineticdata.com 
<mailto:john.sundb...@kineticdata.com> > wrote:

** 

Thanks for the plug Mr. Baker.

 

Good one.

 

I don’t think you will find any BMC Remedy specific stuff at KEG.

 

BUT*** - you will definitely find stuff on how to make your BMC Remedy system 
nicer/easier to manage and how to do even more with the system you already have.

 

Also - I will throw in — this is not a new complaint/issue for BMC RUG — this 
has been the issue for quite awhile.

 

Ultimately - the ARSList is looking for a Remedy development only event. (Not 
even ITSM)

 

If BMC (or somebody else) would create it — it would be helpful — and therefore 
people would expand their existing system.

 

A “sticky system” is a system that solves your needs in unique ways that are 
not easily replaceable. But - if your goal is to be out of the box and ITIL 
(Blah blah blah). Well, you just made it very easy for your competitor to 
displace you. Where - the only differentiator of meaning is price — and that is 
not a fight BMC wants to be in (or most any company for that matter).

 

A “sticky system” is one that you can make yours. So BMC would be wise in 
encouraging that, making it be easy and the “norm” to do so. 

 

Educate - and it can happen. 

 

Show everybody new features for out of the box - and you simplify your 
replacement strategy for your competitors.

 

 

-John

 

On Tue, Jul 29, 2014 at 2:44 PM, John Baker <jba...@javasystemsolutions.com 
<mailto:jba...@javasystemsolutions.com> > wrote:

Hello,

This thread is rapidly becoming one of ARSlist's longest threads
(https://www.javasystemsolutions.com/arslist/view/89064249#message-thread)
:-)

I've looked at the conference agenda and it does feel more marketing
than substance. Perhaps John Sundberg can expand his KEG conference to
include a day of Remedy-things-for-keen-admins?


John

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-- 

John Sundberg

Kinetic Data, Inc.

"Your Business. Your Process."

 

651-556-0930 <tel:651-556-0930>  I john.sundb...@kineticdata.com 
<mailto:john.sundb...@kineticdata.com>  

 <http://www.kineticdata.com/> www.kineticdata.com I  
<http://community.kineticdata.com/> community.kineticdata.com 

 

 

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