I agree with this also, however it doesn’t generate any revenue for BMC. Originally in the old days it might have since they had a crew that would come in and build systems for folks, but their professional services seems to be more left to their partners now.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Tuesday, July 29, 2014 5:43 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE ** I whole heartily agree John. I believe the strong and differentiator of Remedy is ARS. BMC should encourage and not discourage development. On Jul 29, 2014 4:11 PM, "John Sundberg" <john.sundb...@kineticdata.com <mailto:john.sundb...@kineticdata.com> > wrote: ** Thanks for the plug Mr. Baker. Good one. I don’t think you will find any BMC Remedy specific stuff at KEG. BUT*** - you will definitely find stuff on how to make your BMC Remedy system nicer/easier to manage and how to do even more with the system you already have. Also - I will throw in — this is not a new complaint/issue for BMC RUG — this has been the issue for quite awhile. Ultimately - the ARSList is looking for a Remedy development only event. (Not even ITSM) If BMC (or somebody else) would create it — it would be helpful — and therefore people would expand their existing system. A “sticky system” is a system that solves your needs in unique ways that are not easily replaceable. But - if your goal is to be out of the box and ITIL (Blah blah blah). Well, you just made it very easy for your competitor to displace you. Where - the only differentiator of meaning is price — and that is not a fight BMC wants to be in (or most any company for that matter). A “sticky system” is one that you can make yours. So BMC would be wise in encouraging that, making it be easy and the “norm” to do so. Educate - and it can happen. Show everybody new features for out of the box - and you simplify your replacement strategy for your competitors. -John On Tue, Jul 29, 2014 at 2:44 PM, John Baker <jba...@javasystemsolutions.com <mailto:jba...@javasystemsolutions.com> > wrote: Hello, This thread is rapidly becoming one of ARSlist's longest threads (https://www.javasystemsolutions.com/arslist/view/89064249#message-thread) :-) I've looked at the conference agenda and it does feel more marketing than substance. Perhaps John Sundberg can expand his KEG conference to include a day of Remedy-things-for-keen-admins? John _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org> "Where the Answers Are, and have been for 20 years" -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 <tel:651-556-0930> I john.sundb...@kineticdata.com <mailto:john.sundb...@kineticdata.com> <http://www.kineticdata.com/> www.kineticdata.com I <http://community.kineticdata.com/> community.kineticdata.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
