I like what Howard said too, so to add a bit more from my perspective… On implementation time and upgrades… very simply put… ServiceNow is definitely longer as a result of the fact that they have only recently released (in the business edition only) implementation accelerators that have been present in BMC foundation and advanced configuration (data-driven configuration vs. customization) for many versions. ServiceNow does have an advantage in request management currently, so be careful BMC’ers. It remains to be seen if MyIT 2.5 will deliver a competitive knockout punch. It might, based on what I’ve heard, but BMC should definitely address this in the conference. On CMDB, the Neebula acquisition by ServiceNow might get them into the game… because ADDM/CMDB is absolutely better than SNOW’s current CMDB release (which is literally a joke due to it’s lack of reconciliation capabilities).
If I were BMC, I would go into depth in these areas… and assume that the people in the audience listening are smart enough to understand what is being presented. In other words, add advanced sessions. Because, the trusted advisors in organizations (whether they be outside or inside) have advanced knowledge about these topics… otherwise they wouldn’t be trusted advisors! Lee Cullom | President | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.com<http://www.northcraftanalytics.com/> Main - (678) 664-ITSM [Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]<http://www.linkedin.com/in/leecullom>[Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]<http://twitter.com/#!/NorthcraftIT> What is Northcraft Analytics? Find out in 87 Seconds. <http://www.youtube.com/watch?v=SRNyPNK_HJc> THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard Sent: Wednesday, July 30, 2014 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE ** Well said Howard ! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Wednesday, July 30, 2014 8:32 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ENGAGE ** John, I do agree with what you wrote, and would like to add. That our world is changing and we need to prepare for those changes. We know that SNOW is knocking on BMCs door, with its pretty UI and fast (per their sales department) development/implementation time. And we know that others are out there as well (since they see they can make money). So I am looking for this meeting not just to show me how to fix bad code or create new items, but on what are BMC’s future plans. To see if they have the vision to address these new comers to our world, or if they don’t. Also maybe BMC will see this thread and add some technical sessions. However, (at least in my view) we need to look a little into the future that BMC sees and then think about what is the best for the companies we work for (and with) and ourselves. Just my thoughts, hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, July 29, 2014 5:11 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: [arslist] ENGAGE ** Thanks for the plug Mr. Baker. Good one. I don’t think you will find any BMC Remedy specific stuff at KEG. BUT*** - you will definitely find stuff on how to make your BMC Remedy system nicer/easier to manage and how to do even more with the system you already have. Also - I will throw in — this is not a new complaint/issue for BMC RUG — this has been the issue for quite awhile. Ultimately - the ARSList is looking for a Remedy development only event. (Not even ITSM) If BMC (or somebody else) would create it — it would be helpful — and therefore people would expand their existing system. A “sticky system” is a system that solves your needs in unique ways that are not easily replaceable. But - if your goal is to be out of the box and ITIL (Blah blah blah). Well, you just made it very easy for your competitor to displace you. Where - the only differentiator of meaning is price — and that is not a fight BMC wants to be in (or most any company for that matter). A “sticky system” is one that you can make yours. So BMC would be wise in encouraging that, making it be easy and the “norm” to do so. Educate - and it can happen. Show everybody new features for out of the box - and you simplify your replacement strategy for your competitors. -John On Tue, Jul 29, 2014 at 2:44 PM, John Baker <jba...@javasystemsolutions.com<mailto:jba...@javasystemsolutions.com>> wrote: Hello, This thread is rapidly becoming one of ARSlist's longest threads (https://www.javasystemsolutions.com/arslist/view/89064249#message-thread) :-) I've looked at the conference agenda and it does feel more marketing than substance. Perhaps John Sundberg can expand his KEG conference to include a day of Remedy-things-for-keen-admins? John _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com> www.kineticdata.com<http://www.kineticdata.com/> I community.kineticdata.com<http://community.kineticdata.com/> _ARSlist: "Where the Answers Are" and have been for 20 years_ Click here<https://www.mailcontrol.com/sr/FfAduhjq3y7GX2PQPOmvUjg7ce8j6mWJKqUEazqXvQXQEaIcmtnNizjRvgHp1ODgZ!IcHOUH37DX405xsHCs!A==> to report this email as spam. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
