Joe - Definitely not true. You can look this up on the ServiceNow Wikipedia. It is easier to add fields in AR System Dev Studio, but not by much. Plus, ServiceNow leads in personalization. Also, you can't put fields exactly where you want in ServiceNow, you have to put them in a general section... kind of similar to salesforce.com/Remedyforce.
Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.com<http://www.northcraftanalytics.com/> Main - (678) 664-ITSM [Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]<http://www.linkedin.com/in/leecullom>[Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]<http://twitter.com/#!/NorthcraftIT> What is Northcraft Analytics? Find out in 87 Seconds. <http://www.youtube.com/watch?v=SRNyPNK_HJc> THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES "CONFIDENTIAL INFORMATION" AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, July 30, 2014 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE ** Correct. And you cannot add fields - you can move them around to make the picture prettier. If you want a new field like for e.g. Alternate Requester Name - easily done in Remedy. Cannot be done in SNOW. >From what I heard, any change that impacts the data structure in SNOW is not >possible. Is child's play literally in Remedy. Agreed that could be a double edged sword. Very powerful if you know what you are doing - quite destructive otherwise. Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, July 30, 2014 11:36 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ENGAGE ** It's probably customizable in the same way that FrontRange is technically customizable, but only using a proprietary BPML programming interface. That's not as easy to learn or quick to work in as the AR System interface, nor is it as flexible or as extensible. I've yet to see a faster prototype engine than the AR System, and have also yet to see a business process that it can't be made to track. Rick On Wed, Jul 30, 2014 at 8:32 AM, John Baker <jba...@javasystemsolutions.com<mailto:jba...@javasystemsolutions.com>> wrote: Joe I thought SNOW was customisable "to an extent", and in a sense, BMC are pushing exactly the same concept, ie overlays, painful to change something, a sense that core ITSM is all that really matters etc. Customisation is a double edged sword: it's very powerful, but it's very expensive to support. John _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
