A lot of software shops are the same way, Jason. I work for a content delivery group of a global gaming/electronics company and a majority of the users here are DevOps and ProdOps with emphasis on Agile. I have often butted heads by stating that Agile and ITIL are not oil/water exclusive to each other, but ITIL is a hard sell here, and most code jockeys prefer open-source systems over commercial/paid systems like BMC/Remedy and it's only been recently that leadership has reigned that in a bit. It's been an uphill battle to gain a toe-hold (BMC's product support and ITSM's interfaces didn't help matters with picky software/UX specialists).
R On Wed, 30 Jul 2014 14:41:23 -0700, Jason Miller <jason.mil...@gmail.com> wrote: >That is when IT and the business loved Remedy. Right now, not so much. > Admittedly we have no interest in ITIL so ITSM was not a good fit for us. > We are interested in providing healthcare and sudo-ITIL/ITSM was taking >too much effort and away from our core mission. > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
