Everyone, I just wanted to follow up on this topic.
There is no issue with the 8.1 patch 3 installer (well, there actually is because it is too harsh with the error condition when it should continue rather than fail and that is going to be worked in the next upgrade to make it more flexible around errors) BUT the key is that the problem is not related to the 8.1 patch 3 installer. There is an issue with the 8.1 SSI install. If you have installed the 8.1 Single Stack Installer image, there is a reference to an internal BMC machine in a file on that installation. The system runs just fine with this name in place as it is not used by the running system. However, when you try and upgrade, the name is picked up by the upgrade program during some if its work and the installer will fail. There is a KB article being prepared on this subject to tell you where the file that was laid down is that has the bad name and you can just remove that file and resolve the problem. I just wanted to share that the 8.1 patch 3 installer is just fine and does not have an issue and to offer information to anyone who has installed using the 8.1 SSI installer that there is an issue that they may want to address to prevent any issue with future upgrades. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: Thursday, July 17, 2014 11:30 PM To: arslist@ARSLIST.ORG Subject: Bug in 8.1 Patch 003 Installer ** Hi I am trying to apply the above patch but the installer errors with :- " · Another instance of BMC Remedy Action Request System has been detected on sjc-w28vm-ar01 in path: C:\Program Files\BMC Software\ARSystem. Changing the install location is not allowed. Click Previous and specify the same location. There is no server called sjc-w28vm-ar01 what is going on? Every where I turn I seem to hit brick walls :( Thanks JP _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
