Hi Irina, Move it Submitted =>Planning and thn cancel from SRM:Request form.
Br, On 3 September 2014 10:39, Irina Solarcuka <irinase...@gmail.com> wrote: > ** > Hi Ashish, > No entries was found in that form that would have the necessary SR ID. > > BR, > Irina > > > 2014-09-03 9:06 GMT+03:00 Ashish Pandey <ashish.gt...@gmail.com>: > >> ** >> >> Hi Irina, >> >> There would be some network glitches due to which it got stuck in >> submitted status. >> >> Follow the below steps to cancel it : >> >> 1. Go to SRM :AppInstanceBridge and search the Request by request number. >> >> 2. Move the status from submitted to cancelled. >> >> Thanks, >> Ashish Pandey >> Specialist - ITSM Tools >> On 03-Sep-2014 11:23 am, "Irina Solarcuka" <irinase...@gmail.com> wrote: >> >>> ** >>> Hi Tauf, >>> I'm trying to move from Submitted->Cancelled. I've tried to perform your >>> suggested scenario but this fault with the same error. >>> >>> BR, >>> Irina >>> >>> >>> 2014-09-02 17:15 GMT+03:00 Tauf Chowdhury <taufc...@gmail.com>: >>> >>>> ** >>>> Are you trying to do this straight from the SRM:requests form? If so, >>>> you have to go from pending to in progress, and then cancelled. That is, if >>>> you want to follow the workflow rules. If you go straight to cancelled or >>>> closed, you will probably get the error. >>>> >>>> Sent from my iPhone >>>> >>>> On Sep 2, 2014, at 9:39 AM, Irina Solarcuka <irinase...@gmail.com> >>>> wrote: >>>> >>>> ** >>>> Hi, >>>> >>>> I've tried to perform the subject with Admin permissions but I got the >>>> following: You do not have permission to move to the status of >>>> "Cancelled". Enter a valid Status in the Status field. (ARERR 1291115) >>>> Does somebody know what permission I need? >>>> >>>> BR, >>>> Irina Solarcuka >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- BEST REGARDS Abdul Haque +966531861850 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
