Thank you Abdul. Solved. BR, Irina
2014-09-03 12:59 GMT+03:00 Abdul Haque Mohd. Farooque < abdulhaqu...@gmail.com>: > ** > Hi Irina, > > Move it Submitted =>Planning and thn cancel from SRM:Request form. > > Br, > > > On 3 September 2014 10:39, Irina Solarcuka <irinase...@gmail.com> wrote: > >> ** >> Hi Ashish, >> No entries was found in that form that would have the necessary SR ID. >> >> BR, >> Irina >> >> >> 2014-09-03 9:06 GMT+03:00 Ashish Pandey <ashish.gt...@gmail.com>: >> >>> ** >>> >>> Hi Irina, >>> >>> There would be some network glitches due to which it got stuck in >>> submitted status. >>> >>> Follow the below steps to cancel it : >>> >>> 1. Go to SRM :AppInstanceBridge and search the Request by request number. >>> >>> 2. Move the status from submitted to cancelled. >>> >>> Thanks, >>> Ashish Pandey >>> Specialist - ITSM Tools >>> On 03-Sep-2014 11:23 am, "Irina Solarcuka" <irinase...@gmail.com> wrote: >>> >>>> ** >>>> Hi Tauf, >>>> I'm trying to move from Submitted->Cancelled. I've tried to perform >>>> your suggested scenario but this fault with the same error. >>>> >>>> BR, >>>> Irina >>>> >>>> >>>> 2014-09-02 17:15 GMT+03:00 Tauf Chowdhury <taufc...@gmail.com>: >>>> >>>>> ** >>>>> Are you trying to do this straight from the SRM:requests form? If so, >>>>> you have to go from pending to in progress, and then cancelled. That is, >>>>> if >>>>> you want to follow the workflow rules. If you go straight to cancelled or >>>>> closed, you will probably get the error. >>>>> >>>>> Sent from my iPhone >>>>> >>>>> On Sep 2, 2014, at 9:39 AM, Irina Solarcuka <irinase...@gmail.com> >>>>> wrote: >>>>> >>>>> ** >>>>> Hi, >>>>> >>>>> I've tried to perform the subject with Admin permissions but I got >>>>> the following: You do not have permission to move to the status of >>>>> "Cancelled". Enter a valid Status in the Status field. (ARERR 1291115) >>>>> Does somebody know what permission I need? >>>>> >>>>> BR, >>>>> Irina Solarcuka >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>> >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>> >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > BEST REGARDS > Abdul Haque > +966531861850 > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
