Hello Team,
I installed *BMC Remedy ITSM - Process designer version 8.3.04,* it installed properly but when I try to launch the process designer it's throwing an error as shown below: HTTP Status 500 - ------------------------------ *type* Exception report *message* *description* The server encountered an internal error () that prevented it from fulfilling this request. *exception* javax.servlet.ServletException: Servlet execution threw an exception *root cause* java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:617) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) *note* The full stack trace of the root cause is available in the Apache Tomcat/6.0.20 logs. ------------------------------ Apache Tomcat/6.0.20 Please suggest me how to fix this issue? Thanks in advance. - Babajan. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
