Following Mid-Tier Hot Fixes should resolve the issue, choose your version of MT:
1) MT_8100_2014JAN07_CU_ALL 2) MT_7604SP2_2014JAN07_CU_ALL 3) MT_7604SP3_2014JAN07_CU_ALL 4) MT_7604SP4_2014JAN07_CU_ALL 5) MT_7604SP5_2014JAN07_CU_ALL 6) MT_8000_2014JAN07_CU_ALL If the above HFs are not listed on Support Site, you can contact BMC Support to get them. -Raj From: babajan baig [via ARS (Action Request System)] [mailto:ml-node+s1n118995...@n7.nabble.com] Sent: Thursday, September 18, 2014 10:52 To: Hiremath, Raj Subject: Unable to launch Process Designer ** Hello Team, I installed BMC Remedy ITSM - Process designer version 8.3.04, it installed properly but when I try to launch the process designer it's throwing an error as shown below: HTTP Status 500 - ________________________________ type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:617) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) note The full stack trace of the root cause is available in the Apache Tomcat/6.0.20 logs. ________________________________ Apache Tomcat/6.0.20 Please suggest me how to fix this issue? Thanks in advance. - Babajan. _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1.n7.nabble.com/Unable-to-launch-Process-Designer-tp118995.html To start a new topic under ARS (Action Request System), email ml-node+s1n2...@n7.nabble.com<mailto:ml-node+s1n2...@n7.nabble.com> To unsubscribe from ARS (Action Request System), click here<http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_code&node=2&code=UmFqYXNoZWtoYXJfSGlyZW1hdGhAYm1jLmNvbXwyfC0xNDIxMzkxMzE0>. NAML<http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml> ----- -rAJ -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Unable-to-launch-Process-Designer-tp118995p118996.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
