Hi Ayushi, Can you also please check space on the file system where these logs are getting stored.
Regards Neha On Tue, Sep 30, 2014 at 9:01 AM, Ayushi Agrawal <ayushiagrawal2...@gmail.com > wrote: > ** > Hi Doug, > > Thanks for your reply. Yes, I followed the following steps to enable the > logs. > > 1. Go to AR System Administration-> AR System Administration Console > ->System->General -> Server Information->'Log Files' tab > 2. Change the name of file where I needed to capture the logs, that is > earlier it was /opt/bmc/ARSystem/db/abc.log, I renamed it to > /opt/bmc/ARSystem/db/xyz.log. > 3. Check mark the check box, which is to the left side of filter log. > 4. Click on Apply. > 5. Click on OK. > 6. Then I started my task, for which I wanted to capture the logs > (incident creation in this case) > 7. After this incident creation, I again went to the path AR System > Administration-> AR System Administration Console ->System->General -> > Server Information->'Log Files' tab > 8. Click the 'View' button next to the filter log. > 9. Here I am getting attachment size as 0.0 KB. > > I would also like to clarify here, as you wrote - "The steps you list do > not enable filter logs. They allow you to view one that has > been created." > > I am not even able to view the one that has been created. It seems nothing > is getting populated in my log file. I am really not sure what might have > happened... > > Charlie, > Yes, I enabled the log by clicking on the check box beside the filter log. > Also, I have left it 'checked' for last 2 days. At least something should > get captured in the log file, but every time I am trying to 'View' , I am > getting an empty file. > > > Thanks and Regards, > Ayushi Agrawal > > > > On Mon, Sep 29, 2014 at 11:54 PM, Mueller, Doug <doug_muel...@bmc.com> > wrote: > >> Ayushi, >> >> Sorry for getting a bit basic here but all the responses are about how to >> get the >> file in other ways. >> >> Your original email indicated that you did the steps you describe to >> "enable filter >> logs". >> >> The steps you list do not enable filter logs. They allow you to view one >> that has >> been created. >> >> If you want to enable the log, you select the radio button before the log >> type, >> you accept the default file name or supply one you want. And you hit >> Save/Apply >> to change the configuration to turn logging on. >> >> THEN, logs will be recorded from that point forward. >> >> THEN, you can use the view button to look at the log file that has been >> generated. >> >> I just wanted to make sure that we don't have the cart before the horse >> in the >> answers that are being give. Have you enabled the log using the >> directions above >> and then are trying to look at it? Or, are you really using the steps >> you have >> indicated to just turn the log on? >> >> Just thought I would check.... Kind of like spending days debugging >> something >> without doing step 1 of is it plugged in. 99% of the time, someone >> asking that >> just gets the cold glare of death and an "of course". But that 1%.... >> >> Doug Mueller >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] On Behalf Of Ayushi Agrawal >> Sent: Sunday, September 28, 2014 10:02 PM >> To: arslist@ARSLIST.ORG >> Subject: Server side filter log not getting captured! >> >> Hi List, >> >> Can any one please help me here? >> >> I am unable to capture server side filter log from. I am using the >> following way to enable filter logs. >> >> AR System Administration-> AR System Administration Console >> ->System->General -> Server Information->'Log Files' tab. But when I click >> the 'View' button next to filter log, it simply shows: >> >> Attchment Size (KB) :0.0 >> >> Can you please assist me if I am missing anything here. >> >> Thanks in Advance, >> Ayushi Agrawal >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >> Answers Are, and have been for 20 years" >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
