Nice. That is a good direction ... Sent from my iPhone
> On Oct 8, 2014, at 7:54 AM, Pierson, Shawn <shawn.pier...@energytransfer.com> > wrote: > > ** > My understanding is that the goal is to eventually use that platform as a the > primary interface for Remedy, so it is not an extra product. Currently, the > scope of Smart IT is limited to Incidents and Work Orders though. > > By the way, I downloaded it last week when it was available on EPD, but I > haven’t had time to install it yet. However, I’ve seen demos and it’s really > cool. Forget about the ITSM competitors, I already see how rolling this out > is going to make other apps in my company look bad for their lack of > intuitiveness and lack of mobility. In fact, I think this will be among the > first non-saas tools (maybe even the first beyond email) that has a strong > mobile interface used in my organization. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell > Sent: Tuesday, October 07, 2014 9:20 PM > To: arslist@ARSLIST.ORG > Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities > for remote interaction with Engage) > > ** > It’s my understanding (from my Acct. Exec), that SmartIT is a free add-on > which is compatible back to ITSM 7.6.04 SP2….. > > Tim > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi > Sent: Tuesday, October 07, 2014 9:10 PM > To: arslist@ARSLIST.ORG > Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities > for remote interaction with Engage) > > ** > I like it, it appears cool. > however... it costs extra. Unless I am wrong.. > I think personally it should just come with the product, and it helps with > the compatition - SNOW.... > My opinion > > > On Tue, Oct 7, 2014 at 3:19 PM, Mueller, Doug <doug_muel...@bmc.com> wrote: > ** > BMC and the Remedy ITSM team are pleased to announce our next generation > Remedy IT Service Management experience, Remedy with Smart IT. > > Smart IT provides Remedy users an entirely new experience! An experience that > is intelligent, mobile and beautiful. > > Intelligent Interactions: > > More insight, less effort. Formless interactions and data-driven insights > make for a more productive and knowledgeable staff. > > Beautiful Experience: > > More functionality. Fewer clicks. Faster learning and higher user adoption > provide better customer satisfaction with a modern user experience. > > Mobile First: > > Same service desk, any device. Get responsive service delivery from anywhere. > Always up to date with instant access even while remote. > > Collaborative Knowledge: > > Real-time, every time. Embrace a new paradigm where knowledge is enabled not > only by articles, but through instant service desk collaboration. > > To read more information on how to get started with Remedy with Smart IT > follow this link. > > The Remedy ITSM team is excited to be a major part of this year’s BMC Engage > user conference. We understand that not everyone can join us in-person at > Engage. However, you can still learn about Smart IT from the comfort of your > own desk or home as we bring the Remedy @ Engage experience to you via live > streaming video. Key members of the Remedy team, including Robin Purohit - > ITSM President, will host a special, live session at noon EST on October 15th > introducing Remedy with Smart IT. > > Register here to join the BMC Remedy team as we celebrate the release of this > fantastic new Remedy experience that provides every customer a smarter > service desk. > > > > Although this particular announcement is focused on the packaged > applications, there is a lot going on with the platform as well. All of the > work that is being done to enable the new Smart IT approach is being done > within the platform and will therefore be available for anyone doing > customizations or building custom applications. All changes in the AR System > or mid-tier will be available in an upcoming release. And work is under way > to further expand access to the mobile interfaces that are being introduced. > > There will be a number of discussions at Engage around some of the new > capabilities both short and longer term that are coming to the platform that > enable the Smart IT improvements and that will be available for custom builds > and customization/extension of the applications as needed. There are some > pretty interesting things coming in the next couple of releases to assist > with customizations and significantly simplifying > merging your changes with ones that BMC is making and with adding > capabilities to make your custom application that much more powerful. > > > Regards, > > BMC & Remedy Teams > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > -- > Patrick Zandi > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > Private and confidential as detailed here. If you cannot access hyperlink, > please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 > years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
