What kind of issues are you running into with 8.1.2? On Mon, Nov 10, 2014 at 5:41 AM, Pierson, Shawn < shawn.pier...@energytransfer.com> wrote:
> ** > > That’s odd but good that that worked for you because it didn’t for my > environment. It may be a moot point though, we’re running into so many > issues with 8.1.2 that I’m not sure we’re going to go live with any of it > and just wait for the next release. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller > *Sent:* Friday, November 07, 2014 6:09 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect > > > > ** > > HA! You know what our standard desktop looks like :) There are a ton > of clinical web apps that have much more stringent browser > requirements/limitations and I really don't want to get involved in that > mess. We are a custom shop so our forms are typically much lighter than > ITSM. The newer JavaScripting engines past IE8 will be welcomed but IE8 is > doing ok for use right now. > > > > Fortunately I found changing *arsystem.compatibility_view* from true to > false in config.properties and restarting MT did the trick. I wish there > was some documentation on this setting so I could see if there is some > downside to doing this but so far things look good. > > > > Jason > > > > On Thu, Oct 30, 2014 at 5:03 PM, LJ LongWing <lj.longw...@gmail.com> > wrote: > > ** > > I haven't investigated this thoroughly, but, I think it would be worth the > effort to work with your desktop team. It is my understanding that > compatibility mode is significantly slower than non, and that is the > primary reason that the message was instituted. > > On Oct 30, 2014 5:44 PM, "Jason Miller" <jason.mil...@gmail.com> wrote: > > ** > > Hi Shawn, > > > > Did you get anywhere with this? We just upgrade our dev and QA to SP2 and > are now seeing this (annoying) message. Our browser it highly managed and > I really don't want to have to include our desktop team in order to update > to SP2. I am not going to put SP2 in production without getting rid of > this message though. > > > > Thanks, > > Jason > > > > On Wed, Oct 8, 2014 at 7:11 AM, Pierson, Shawn < > shawn.pier...@energytransfer.com> wrote: > > ** > > It looks like we found a defect in the combination of ARS and Mid-Tier > 8.1.2. It is happening with both IE9 and IE11. > > > > What happened is that after upgrading the mid-tier, we started seeing this > warning at the top of the screen: > > IE is running in Compatibility View. Please remove Mid-tier URL from > either IE Compatibility View Settings or Registry location. (ARWARN 9429) > > > > This is completely useless, because it’s not like the Remedy team or our > users have any say over whether we run things in compatibility mode or not, > so we added 9429 to our Suppress-warnings: list in ar.cfg. > > > > This worked great until we also upgraded the application server. Now > either Suppress-warnings doesn’t work or this specific error is impossible > to disable. We’re working with BMC support and they’ve been responding > quickly, but it appears they don’t understand the reason we don’t want that > error on the top of every single screen. Unfortunately, if we can’t find a > way to disable this, we’re going to be unable to upgrade. Hopefully BMC > recognizes the error of their ways and releases a hotfix soon. > > > > Do any of you have any ideas of how to suppress that message in the > meantime? > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > Private and confidential as detailed here > <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot > access hyperlink, please e-mail sender. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > Private and confidential as detailed here > <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot > access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"